October 1, 2009

The Extra Degree

Posted in Economics, Philosophy tagged , , at 3:24 am by randallbutisingh

The Extra Degree

As a leader in a company, how would you like to create a culture of excellence; where your people serve each customer with passion and serve each other with respect? Would you like to have a culture where the team worked together to achieve common goals and each employee consistently strived to get better; where smiles and positive attitudes were the norm and not the exception?

It would be a safe bet to guess that your answer would be…where do I sign?

One thing that has been proven many times is…a culture of excellence will not happen on its own! It takes a lot of work and a lot of continuous reinforcement. It starts at the top and answering these 3 questions is a first step for success:

  1. How do I keep it simple? Less is always more.
  2. How can I make it memorable?
  3. How many times can I communicate it, on a daily, weekly and monthly basis?

To some this may sound like simple, common sense stuff. But to do it right, it’s anything but simple. It takes a plan, a commitment, and a call to action. Enter 212°: The Extra Degree:

At 211 degrees…water is hot.
At 212 degrees…it boils.
And with boiling water, comes steam.
And steam can power a locomotive.
And, it’s that one extra degree that…
Makes all the difference.

And, of course, so many times, in business and in life, it’s that one extra degree of effort that separates the good from the great. What I love about the 212° idea is that you can use it to fit your own needs. It may be 212° service that you’d like to reinforce, or 212° attitude, leadership, or quality. Or maybe, you’ll choose to build your entire company culture around the 212° concept…to differentiate you from your competition.

However, what makes the 212° concept #1 in my mind is this: It’s very simple, but more importantly, it’s MEMORABLE! If you’re trying to create a 212° culture your people will get it! And, not only will they get it – they’ll remember it! When you say 212° service, they’ll know exactly what you’re talking about; when you say 212° attitude, teamwork, leadership; they’ll understand.

— An excerpt from 212°: The Extra Degree by Mac Anderson and Sam Parker

Submitted by Cyril Bryan – Guest Contributor.

Comment:

Although this entry which has been posted by me is focused on business and the attitude of employees within the business, I thought it was a good entry for this Blog.

In life, we should not separate business from other aspects of our life … Why?

Because everything is connected. You cannot fake your personality at work for long… eventually your real self will be revealed. It is the same with all aspects of daily life. Faking a persona may make you ego feel important as you present a personality package that is really not your real self. This is a tiring process as it takes real energy to keep such a facade  up on a daily basis. It is therefore much better to look inward and  “find your real self ” and project that as YOU.  Life would become so less stressful!

Maybe you are ashamed of the real YOU. Well, if you are, then do something about  it to make that YOU a more perfect YOU as time goes by. Remember we all have positive and negative aspects in our persona… the Ying and the Yang, so we have to accept both as no one is perfect. However we should all try to be more emotionally intelligent. We must try to be better persons each day and promote the positive values that would aid in the making of a better world during our relatively short sorjorn here.

Cyril Bryan

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